With over 2,000 workshops experience under our belts, we’ve learned one thing - they’re complex critters

Our job as facilitators is to take this complexity and transform it into an effortless experience for everyone involved to do their best, most present, and most creative work together.

Our workshops follow a number of principles to tackle the complexity:

Participation - Everyone has a piece of the puzzle and everyone is different, so we’re always looking for ways to encourage participants to engage and contribute in a way that feels comfortable for them. A safe, comfortable, and genuine vibe is of paramount importance to us.

Active Listening - We’re always listening for what is (and what isn’t) being said and how that’s affecting the task at hand and the group dynamic. Listening is verbal and non-verbal.

Questioning - We employ a careful mix of open-ended probing, reframing, and confirming questions to keep the group on track, stimulate discussion, and ensure participation.

Problem-solving - Whilst you’re solving the problem, we’re keeping an eye on the way you solve it; by ensuring you’re defining the problem, exploring the causes, considering a range of solutions and taking the time to select the best solution.

Conflict - Hey, it happens (we’d be more worried if there wasn’t a little tension), so conflict between group members should always be prepared for and dealt with constructively.

Neutrality and Empathy - It’s our job to model an open, non—judgemental and neutral mindset to get the group to a similar space. It’s important that we’re ‘stepping into another’s shoes’ so to speak.

Purposeful - We’ve agreed to a purpose for the workshop and it’s important that we manage our time, energy and efforts to strive towards that purpose.